Frequently Asked Questions
Yes. All units listed are brand-new, factory-sealed machines sourced directly from verified suppliers and official distribution channels.
Yes. We can also source tested, verified used units on request. Lead times and warranty terms vary by batch and supplier.
Typical delivery times:
- Air freight: 7–14 days
- Express: 5–7 days
- Sea freight (bulk orders): 25–45 days
Yes. We ship to all major cities and outlying areas, including Johannesburg, Pretoria, Cape Town, Durban, Bloemfontein, and others.
By default, prices include South African import VAT and customs clearance fees. We offer DDP shipping. Everything included
Yes if you choose to import yourself. We guide you through:
- HS codes
- Commercial invoices
- Declared values
- Appointing a trusted customs broker
Payments & Security
We accept:
- Bank EFT (South Africa)
- YOCO Payments
- Bitcoin (BTC)
Stablecoins (USDT/USDC)
Yes. Because units are shipped directly from overseas, full payment is required before dispatch
Warranty & Repairs
Yes. All new units include a manufacturer warranty:
- Bitmain: 6–12 months
- MicroBT: 12 months
- Other brands: varies
You can choose:
- Factory warranty repair (requires overseas RMA shipping)
- Local repair partners we recommend for quicker turnaround
Manufacturer warranty covers hardware defects, but:
- Shipping costs for RMA
- Local technician fees are typically the buyer’s responsibility.
Yes. We work with vetted hosting partners in South Africa and globally. We can assist with:
- Quoting hosting sites
- Migration logistics
- Pool setup
- The first setup sessions come free of charge. Please request a call via the contact form if you are interested.
Yes. We can help remotely with:
- Firmware setup
- Pool config
- Network settings
- Basic troubleshooting
Generally no, because suppliers process orders immediately to lock stock and pricing. If you cancel before the order goes out - we can cancel the order free of charge.
Returns are only accepted in cases of:
- DOA (dead on arrival)
- Manufacturer-confirmed hardware defect
- Buyers must notify us within 24 hours of delivery.
Yes. Discounts start at:
- 10+ units for retail buyers
- 20+ units for hosting deployments
- Pallet-level orders for resellers
Yes. Mixed-model pallets are available depending on supplier availability.
100%. We only source from:
- Bitmain direct
- MicroBT direct
- Tier-1 distributors
- Trusted global partners
ASIC pricing is linked to:
- Bitcoin price volatility
- Network difficulty
- Batch availability
- Manufacturing cycles
We update prices daily to reflect real market conditions.